We believe a company is a place for employee to grow and the business to flourish at the same time. So we are looking for professionals who are flexible, organized, energetic and dependable to join us. Please email your resume and cover letter to: firstname.lastname@example.org or fax: (510) 226-6773.
Troubleshooting and repairing servers with hardware and network issues. Work involves hardware diagnostics and the replacement of failed components. You must be able to work effectively with minimum supervision and handle multiple priorities. The technician will provide operational support. You'll be responsible for day-to-day incidents, management of servers and networking equipment, projects and capacity management. The technician will work closely with sales and customers on scheduling projects. Moreover, you will provide leadership to junior members and perform hardware troubleshooting and component replacement. You will collaborate with outside teams to resolve customers’ issues, participate in on-call rotation, and provide afterhours support as needed. Some travel may be required.
As a Support Engineer, you are a technical lead on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the management life cycle. You have a deep understanding of production architecture and are familiar with operating systems’ best practices. You identify and drive small production architecture changes. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex, high performing scripts and applications. You work with other leaders to share ideas and improve support within the company. You take a role in the strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions. You will be responsible for recording and generating daily leads and activity reports.
Ideal candidates need to be experienced with the following:
You understand the product development lifecycle. You are able to learn existing systems quickly and build upon them. You are creative; you can develop simple approaches to complex design problems. You are able to handle multiple tasks with a flexible and positive attitude. You work well with other team members to motivate them and solve problems.