Step 1 Contact Acme’s technical support team
Sometimes customers may find that the products they received are not working properly and may want to return them. Before requesting for an RMA, please make sure you read the following notices:
Step 2 Apply for an RMA request online, by email, or by fax.
After consulting our technical support team, if the product needs to be repaired, returned, or replaced by an identical one, then customers need to go through the RMA application process and get an RMA number. You can request one
online (login your account and find the order that needs RMA)
or fill out an RMA form and send it by email or by fax at (408) 988-9887.
Step 3: Ship product(s) to Acme.
After receiving an RMA number, the customer can ship approved item(s) to our warehouse with the RMA number listed on the shipping label. The RMA number should be clearly visible in the address field on the shipping label using this format: RMA XXXX. Items shipped to us without its corresponding RMA number clearly shown on the shipping label will be refused by our warehouse. Please see our shipping policy and package tips for more information.
Step 4: Acme processes the RAM request after receiving products
When approved item(s) are received and checked in at our warehouse, an Acme technician will determine if the item(s) are defective under the terms of warranty. Afterwards, Acme may, at its sole discretion and cost, repair, replace, or return the item(s). This depends on the situation. Please refer to our return policy for more information.
Step 5: Acme ships fixed products or replacements back to customers.
After our RMA department processes the approved items and decides what to do with these items, Acme will cover the shipping fee and ship it via ground if the new or fixed items need to be shipped back to the customer. Please refer to our shipping policy for more information.
U.S. customers only pay for the
freight of shipping to Acme, and Acme will pay for
the freight of UPS ground shipping back to customers.
If a customer needs a faster shipment, the customer
will pay the difference in the shipping fee.
Acme Micro is not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Acme Micro we will replace the item and ship the replacement to you at no charge.
International customers need to pay for shipping both ways because of the expensive international shipping freight rate.
Customers are responsible for the back-and-forth shipping charges of all out-of-warranty units.