The goal of our shipping is to make sure our customer’s order is delivered safely and on time to meet the customer’s requirement. Our shipping policy is divided in the following different sessions. In general:
To ensure the shipping quality and product safety, we choose FedEx and UPS as our dedicated shipping carriers.
After your products are shipped, our system and sales persons will send you the tracking numbers for you to track the status of shipment. If you haven’t received any tracking information, please feel free to contact our sales persons.
We follow the shipping rate calculation rules from FedEx, which provides the estimate of shipping rates. Shipping rates vary depending on: 1) package sizes, 2) package weight, 3) destination, 4) shipping methods, etc. Our company is located in California, which influences the shipping fee as well. In general, shipping rates are lower in contiguous 48 states, but higher in Alaska, Puerto Rico, and Hawaii.
For assembled server systems, you may contact our sale persons to get an accurate estimate of shipping rates.
If no shipping method is selected, ground shipping method will be used. Standard shipping time through ground shipping is around 3-7 days in 48 States, and it may take longer in Alaska, Puerto Rico, and Hawaii. Because our company is located in California, usually the shipping time is shorter if the destination is in the west coast.
Although we always do our best to process orders as fast as we can, it normally takes about 1 business days to process, regardless of the shipping option selected. Thus, selecting the Priority Overnight, Standard Overnight, and 2nd Day Air options do not guarantee that orders will be shipped out on the same day it is placed. Processing time is not included in your shipping option.
To help ensure that an urgent order is delivered to you as quickly as possible, Acmemicro offers the Expedited Process Order option for orders placed before 12PM PST. This option costs a small additional fee, and we will put forth our best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the Expedited Process Order fee will be refunded.
Customers may contact our sales person for accurate international shipping rates.
Your order will be packaged properly and safely with sufficient buffer materials before leaving our warehouse.
Free Ground Shipping
Free ground shipping is only available for some products in the 48 States, excluding Hawaii and Alaska.
U.S. customers only pay for the
freight of shipping to Acme, and Acme will pay for
the freight of UPS ground shipping back to customers.
If a customer needs a faster shipment, the customer
will pay the difference in the shipping fee.
Acme Micro is not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Acme Micro we will replace the item and ship the replacement to you at no charge.
International customers need to pay for shipping both ways because of the expensive international shipping freight rate.
Customers are responsible for the back-and-forth shipping charges of all out-of-warranty units.