General Shipping Rules

The goal of our shipping is to make sure our customer’s order is delivered safely and on time to meet the customer’s requirement. Our shipping policy is divided in the following different sessions. In general:

• We do NOT deliver products to P.O. box
• If an order includes several parts, they will most likely be shipped in separate boxes. However, assembled server systems will be delivered in one box (one system per box) with all ordered parts in the same box.

Carriers

To ensure the shipping quality and product safety, we choose FedEx and UPS as our dedicated shipping carriers.

Tracking

After your products are shipped, our system and sales persons will send you the tracking numbers for you to track the status of shipment. If you haven’t received any tracking information, please feel free to contact our sales persons.

Shipping Rates

We follow the shipping rate calculation rules from FedEx, which provides the estimate of shipping rates. Shipping rates vary depending on: 1) package sizes, 2) package weight, 3) destination, 4) shipping methods, etc. Our company is located in California, which influences the shipping fee as well. In general, shipping rates are lower in contiguous 48 states, but higher in Alaska, Puerto Rico, and Hawaii.

For assembled server systems, you may contact our sale persons to get an accurate estimate of shipping rates.

Shipping Time

If no shipping method is selected, ground shipping method will be used. Standard shipping time through ground shipping is around 3-7 days in 48 States, and it may take longer in Alaska, Puerto Rico, and Hawaii. Because our company is located in California, usually the shipping time is shorter if the destination is in the west coast.

• Shipping methods we have are below:
• Ground shipping
• 3 day select
• 2nd day air
• Standard overnight
• Priority overnight

Although we always do our best to process orders as fast as we can, it normally takes about 1 business days to process, regardless of the shipping option selected. Thus, selecting the Priority Overnight, Standard Overnight, and 2nd Day Air options do not guarantee that orders will be shipped out on the same day it is placed. Processing time is not included in your shipping option.

To help ensure that an urgent order is delivered to you as quickly as possible, Acmemicro offers the Expedited Process Order option for orders placed before 12PM PST. This option costs a small additional fee, and we will put forth our best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the Expedited Process Order fee will be refunded.

International Shipping

Customers may contact our sales person for accurate international shipping rates.

Packaging

Your order will be packaged properly and safely with sufficient buffer materials before leaving our warehouse.

Free Ground Shipping

Free ground shipping is only available for some products in the 48 States, excluding Hawaii and Alaska.  

RMA Shipping Policy

If under warranty

U.S. customers only pay for the freight of shipping to Acme, and Acme will pay for the freight of UPS ground shipping back to customers. If a customer needs a faster shipment, the customer will pay the difference in the shipping fee.

Acme Micro is not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Acme Micro we will replace the item and ship the replacement to you at no charge.

International customers need to pay for shipping both ways because of the expensive international shipping freight rate.

If not under warranty

Customers are responsible for the back-and-forth shipping charges of all out-of-warranty units.

Package tips

• The original packaging box is necessary for RMA.
• When customers place the returned items in the box, make sure only the returned products are placed in the box without any other unnecessary parts or accessories. (For example, when a motherboard is going to be packaged, please make sure the CPU, memory, cables, etc, are all removed from that motherboard)
• For your protection, it is recommended that all returned package(s) are insured and that a tracking reference and proof of delivery are obtainable for the shipment. The customer is responsible for proper packaging of RMA returns.
• All warranties will be void on items that are insufficiently or inaccurately packaged.
• Any item(s) returned for store credit or exchange that is determined to be physically damaged will be returned to the customer promptly, freight collect.
• If the shipping carrier attempts to deliver a package to the customer that is visibly damaged, the package may be refused or accepted with a note made on the carrier delivery record.
• Acme must be notified immediately of this occurrence so that a claim can be filed with the carrier.
• If the package is accepted with the damage noted, then the customer must keep the merchandise and the original packaging for inspection and eventual pick-up by the carrier. When Acme receives a returned package, Acme’s technical team will take pictures of the box before opening the box to make sure the products inside the box are fine and free from damage made by shipping. The whole process will be recorded by pictures. If the damage is serious, the carrier will be involved in this process and RMA procedure may change depending on the real situation.
• Any returned item(s) must be in the original manufacturer’s packaging. The packaging must be intact and free from holes, tape, and writing . There must be no stickers other than the shipping label on the manufacturer’s packaging.